Privacy Policy

Last Updated: 7 April 2025

Swan Song Journey
ABN: 85 937 495 659
Email: kate@swansongjourney.com.au
Location: Queensland, Australia

1. Overview

Swan Song Journey is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy explains how I collect, use, disclose, and safeguard your personal information.

By engaging with my services or using my website, you consent to the practices described in this policy.

2. What We Collect

I may collect personal information including:

• Your name and contact details (such as email address or phone number)

• Sensitive information relevant to end-of-life care, such as health status, beliefs, or preferences

• Notes from sessions, emails, and intake forms

3. How We Collect It

Information is collected directly from you when you:

• Complete intake forms

• Engage via email or during onboarding

• Attend consultations or sessions

• Visit my website (via cookies and analytics)
  
  

4. Why We Collect It

I collect, hold, and use your information to:

• Deliver and personalise our services

• Communicate with you

• Maintain records and comply with legal obligations

• Improve our website and offerings

• Conduct internal reporting and analysis
  

5. Disclosure to Third Parties

Your information may be shared with trusted third-party providers that help me operate effectively, including:

• Email service providers

• Payment gateways

• Analytics platforms (e.g., Google Analytics)
  

These third parties may store data overseas, including in the United States.

I do not sell or rent your personal information to anyone.

6. Data Security

I take reasonable steps to protect your personal and sensitive information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

• Password-protected storage

• Restricted access to files

• Secure local data storage

7. Access and Corrections

You may request access to your personal information or ask for corrections by contacting me at kate@swansongjourney.com.au. I’ll respond within a reasonable time, in line with my obligations under the Privacy Act.

8. Complaints

If you have a privacy concern or complaint, please contact me at the email above. I take your concerns seriously and aim to resolve any issues promptly. If you're not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Website and Cookies

My website may use cookies and third-party analytics tools (such as Google Analytics) to collect standard internet log information and visitor behaviour data. This helps me improve your experience and understand how my website is used.

You can disable cookies through your browser settings if you prefer.

10. Updates to This Policy

I may update this Privacy Policy from time to time to reflect changes in legislation, technology, or my operations. The latest version will always be available on my website.